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Ouachita Children's Center  ·  Residential Services

Performance & Quality
Improvement Dashboard

June 2025 – November 2025  ·  Director: Samantha Lapomardo

At a Glance

Six-month summary across all program areas · June – November 2025
Total Youth Served 151 Across 6 reporting months
Emergency Shelter 94 Cumulative placements
QRTP 54 Cumulative placements
Hotline Calls 9 Total reported
Incident Reports 35 Across all months
AWOL Reports 12 Total reported
Total Youth Served — Monthly Trend
Jun
19
Jul
24
Aug
26
Sep
23
Oct
33
Nov
26
Emergency Shelter vs. QRTP by Month
Jun ES
12
Jun QR
7
Jul ES
14
Jul QR
10
Aug ES
17
Aug QR
9
Sep ES
14
Sep QR
9
Oct ES
21
Oct QR
12
Nov ES
16
Nov QR
7
Emergency Shelter
QRTP

Census & Capacity

Monthly placement counts by program type
Peak MonthOct33 total youth served
Avg Monthly Census25.2Jun–Nov average
Peak ES21October 2025
Peak QRTP12October 2025
Detailed Monthly Census
MonthEmerg. ShelterQRTPTotalHotline CallsSurvey Respondents
June 20251271916
July 202514102409
August 202517926312
September 202514923210
October 2025211233117
November 202516726212

Client Satisfaction

Goal: 90% across all categories by year-end  ·  Based on discharge assessments & monthly surveys
Staff (Nov)75%Goal: 90%
Services (Nov)91%✓ Goal achieved!
Outcomes (Nov)50%Goal: 90%
Facilities (Nov)83%Goal: 90%
Staff — Friendly, Respectful & Approachable
Jun
83%
Jul
55%
Aug
67%
Sep
70%
Oct
82%
Nov
75%
🎯 Goal: 90%  ·  Best month: Jun (83%)
Services — Received Helpful Services
Jun
100%
Jul
67%
Aug
83%
Sep
80%
Oct
88%
Nov
91%
✅ Goal achieved in November! (91%)
Outcomes — Situation or Behavior Improved
Jun
69%
Jul
45%
Aug
58%
Sep
40%
Oct
58%
Nov
50%
🎯 Goal: 90%  ·  Key focus area — needs improvement
Facilities — Homelike & Food Quality
Jun
83%
Jul
67%
Aug
83%
Sep
80%
Oct
82%
Nov
83%
🎯 Goal: 90%  ·  Consistently strong, near goal

Risk Management & Incidents

Monthly incident and AWOL tracking
Total Incidents35Jun–Nov 2025
Total AWOLs12Jun–Nov 2025
Peak Incidents8Aug & Sep 2025
Lowest Incidents2July 2025
Incident & AWOL Reports by Month
Jun IR
8
Jun AW
4
Jul IR
2
Jul AW
0
Aug IR
8
Aug AW
0
Sep IR
8
Sep AW
0
Oct IR
7
Oct AW
7
Nov IR
4
Nov AW
1
Incident Reports (IR)
AWOL Reports (AW)
Incident Detail by Month
MonthIncidentsAWOLsSeverityNotable Events
June84High4 AWOLs (same client), 2 drug paraphernalia, 2 overdose emergencies
July20LowProperty destruction, 1 ER transport / acute care (did not return)
August80High2 property destruction, ER suicidal ideation, 2 acute homicidal, police transport
September80HighProperty destruction, 2 acute suicidal, inappropriate sexual comments (2 hotline calls), 1 acute homicidal
October77High2 medical ER, 2 acute suicidal, physical harm to YA, physical altercation, 4 repeat AWOL clients
November41Medium1 medical ER, physical altercation (JDC), suspected sexual assault, 2 AWOLs (self-returned)

Monthly Deep Dive

Select a month for detailed outcomes, improvement plans, and highlights

Client Outcomes

  • 1 client attended FCA camp for 3 nights
  • 1 client had two Saturdays with a mentor
  • 1 client placed with fictive kin

Improvement Plans

  • New YA training modules: trauma-informed care, de-escalation
  • Shared shift communication log implementation begun
  • Weekly supervisor observations of group activities

Staff Recognition

YA staff recognized for exceptional commitment, active initiative in supervision duties, and contributions to program development.

Future Plans

  • Reintroduce structured weekly house meetings
  • Launch YA recruitment campaign with referral bonuses
  • Pilot flexible educational structure in the fall
  • Weekly cross-department huddles (clinical, education, residential)

Client Outcomes

  • 4 clients participated in an adoption event with caseworkers
  • 1 client continues bi-weekly mentor meetings with positive engagement
  • 1 client attended an overnight church camp — enriching experience

Improvement Plans

  • Additional trauma-informed care, de-escalation training modules
  • Shared shift communication log in progress
  • Weekly supervisory observations for real-time coaching

Staff Recognition

One newer staff member recognized for outstanding active supervision and leadership during shift coverage.

Future Plans

  • Hired part-time teacher for enhanced educational support
  • Actively working to purchase life skills curriculum
  • Welcomed experienced kitchen manager to improve food service

Client Outcomes

  • 1 QRTP boy allowed weekend pass with a friend and church outing
  • Several QRTP residents signed up for school sports; attending games & practices
  • 1 ES girl competing in a sport, receiving praise from her coach

Improvement Plans

  • Full-day YA Training end of September (de-escalation, Conscious Discipline, teamwork)
  • Group communication tools for real-time team updates
  • Weekly supervisory program observations

Staff Recognition

Promoted a Youth Advocate to new Youth Advocate Manager role. Acknowledged multiple staff members for going above and beyond.

Future Plans

  • Monthly support visits for mission alignment
  • Ongoing staff development after September training
  • New recreational programming (wellness, creativity, leadership)
  • Implement quarterly recognition program

Client Outcomes

  • 1 QRTP boy allowed weekend passes; individual exploring long-term placement
  • 1 client discharged to PRTF (appropriate level of care)
  • 2 QRTP clients participating in school band and sports

Improvement Plans

  • Evaluating barriers to therapeutic services access
  • Clinical team meets weekly to improve services and treatment plan adherence

Staff Recognition

New QRTP therapist recognized for seeing each QRTP resident weekly and providing group therapy on a consistent basis — a first for the program.

Future Plans

  • Push for life skills groups: cooking, bill pay, job applications

Client Outcomes

  • 1 QRTP client moved to higher level of care (appropriate)
  • All treatment plan services delivered with part-time therapist
  • 2 boys participated in adoption event
  • 2 QRTP residents gained mentors — went fishing as reward
  • Clients continue in after-school band and sports

Improvement Plans

  • YAs attended semi-annual Summit: de-escalation, healthy boundaries, trauma-informed care
  • New staff completed all required training and background checks

Staff Recognition

All Summit attendees and new staff recognized for completing mandatory training and certifications.

Future Plans

  • Improve staff morale through recognition and engagement
  • Increase retention via consistent training and professional development
  • Host additional YA Seminars; continue staff feedback surveys

Client Outcomes

Numbers lower than October — typical for the holiday season. Unexpected annual audit resulted in one finding (initial PCP appointment date not documented); intake form updated to address this going forward.

Improvement Plans

  • One-on-one staff support visits reinstated
  • Bi-weekly meetings resumed
  • FAQ document and staff survey distributed; complaints addressed via email

Staff Recognition

Shelter Manager Amber Carter recognized for stepping up during Residential Director's absence.

Future Plans

  • Replace 2 departed YAs (funding cuts & termination)
  • 3 new hires pending clearance
  • Actively filling 3–11, overnight, and weekend positions by year-end