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OCYFS PQI Dashboard 2025–26
Ouachita Children, Youth, and Family Services

PQI Dashboard
FY 2025–26

Key Metrics — Q1 (July–September 2025)
Total Clients Served (Peak Month)
83
August peak across all programs
Incident Reports (ES/QRTP)
16
2 Jul · 6 Aug · 8 Sep
Satisfaction Surveys Completed
31
ES/QRTP program
DV Hotline Calls
59
Across July–Sep
Orders of Protection
32
DV court advocacy
New Staff Hired
11
10 departures
Clients Served by Program — Q1
Monthly Client Volume by Program
Emergency Shelter, QRTP, ACT2, RHY, Aftercare, Vocational, DV programs
Program Distribution
Total clients across Q1 (sum of all months)
Incidents & Safety — Q1
ES/QRTP Incident Reports by Month
Incident types: property, mental health, suicidal ideation, threats
Incident Breakdown by Type — Q1
All ES/QRTP reported incidents Jul–Sep 2025
Client Satisfaction — Q1 (ES/QRTP, Goal: 90%)
ES/QRTP Program
Staff (friendly, respectful)70%
Services (helpful)80%
Outcomes (improvement)40%
Facilities (homelike)80%
⬆ Goal: 90% in all areas · 31 surveys completed
RHY Program
Staff professionalism85%
Services helpful100%
✓ 4 surveys · Strong satisfaction
ACT2 Program
Would attend again100%
✓ 4 surveys completed
Grants & Accomplishments — Q1
COA Re-accreditation ✓
Successfully demonstrated compliance and achieved re-accreditation following corrective action plan addressing PQI surveys, documentation gaps, and safety drills.
RHY Basic Center Program Awarded
Secured Runaway & Homeless Youth BCP grant for upcoming year supporting blended Emergency Shelter services for youth ages 12–17.
NSLP Contract Awarded
National School Lunch Program contract awarded; implementation began July 2025 for residential meal services.
VOCA Grant Reduced
Awarded $152,469 vs. $250,000 requested — a $97,531 reduction. Contract not yet signed; budget under revision. Program adjustments may be needed.
SSO-CE Grant Transfer Pending
Transfer from United Way of the Ouachita's awaiting SAMS registration update before HUD can authorize.
Home-ARP De-obligated
Decision made to de-obligate remaining Home-ARP funds due to poor performance and delayed reimbursements.
Staff Activity — Q1

11 New Hires

  • Youth Advocate (YA)×7
  • Kitchen Manager×1
  • DV Shelter Manager×1
  • QRTP Therapist×1
  • Maintenance×1

10 Departures

  • Youth Advocate (YA)6 — Resigned/Terminated
  • DV Advocate1 — Terminated
  • Clinical Therapist1 — Resigned
  • Kitchen Assistant1 — Resigned
  • Shelter Manager1 — Terminated
Key Metrics — Q2 (October–December 2025)
Total Clients Served (Peak Month)
104
October peak across all programs
Incident Reports (ES/QRTP)
23
14 Oct · 5 Nov · 4 Dec
Satisfaction Surveys Completed
39
ES/QRTP program
DV Hotline Calls
60
Across Oct–Dec
Orders of Protection
32
DV court advocacy
New Staff Hired
3
9 departures (incl. layoffs)
Clients Served by Program — Q2
Monthly Client Volume by Program
All program lines Oct–Dec 2025
Program Distribution
Total clients across Q2 (sum of all months)
Incidents & Safety — Q2
ES/QRTP Incident Reports by Month
Decreased from October spike to December stabilization
Incident Breakdown by Type — Q2
All ES/QRTP incidents Oct–Dec 2025
Client Satisfaction — Q2 (ES/QRTP Quarterly Averages, Goal: 90%)
ES/QRTP Program
Staff (friendly, respectful)76%
Services (helpful)83%
Outcomes (improvement)49%
Facilities (homelike)82%
⬆ Goal: 90% in all areas · 39 surveys completed
RHY Program
Staff professionalism100%
✓ Guardians consistently satisfied · 4 surveys
ACT2 Program
Felt less aloneHigh
Would attend again100%
✓ 11 surveys completed this quarter
Challenges & Key Events — Q2
Government Shutdown Impact
Temporary operational challenges including QRTP therapist layoff and Homeless Programs Director reduced to part-time. Both positions restored after shutdown ended.
Emerging Leaders Cohort — 3 Graduates
2025 cohort completed leadership training, conferences, and a group project. 2026 nominees are in progress with sessions beginning January 2026.
QRTP Positive Outcomes
One resident transitioned to higher care, two matched with mentors, clients participated in adoption events and after-school activities including band and sports.
SSO-CE Grant Transfer Still Pending
No change from Q1 — United Way must update SAMS registration before HUD can authorize the transfer of the Coordinated Entry grant.
AWOL Incidents Spike (October)
7 AWOL incidents in October; declined to 1 in November and 0 in December — showing strong improvement through the quarter.
DV Transitional Housing Stabilized
Relocated transitional operations to DV Shelter; ended relationship with problematic private landlord; facility completed all required safety inspections.
Staff Activity — Q2

3 New Hires

  • Youth Advocate×3

9 Departures

  • Youth Advocate4 — Layoff/Resigned/Terminated
  • Kitchen Assistant1 — Terminated
  • Receptionist1 — Terminated
  • QBHP1 — Layoff
  • Custodian1 — Layoff
  • Community Support Specialist1 — Layoff
Year-over-Quarter Comparison (Q1 vs Q2)
Total Incidents Q1
16
ES/QRTP only
Total Incidents Q2
23
+44% — AWOL spike in Oct
Staff Satisfaction (Q1→Q2)
+6pp
70% → 76%
Services Satisfaction (Q1→Q2)
+3pp
80% → 83%
Outcomes Satisfaction (Q1→Q2)
+9pp
40% → 49% · Still below goal
Surveys Completed Q1→Q2
+8
31 → 39 surveys
6-Month Client Volume Trend
All Programs — Monthly Clients Served (Jul–Dec 2025)
Combined view across Emergency Shelter, QRTP, ACT2, RHY, Aftercare, Vocational, DV programs
Satisfaction Trend — Q1 vs Q2 (ES/QRTP)
Client Satisfaction Progress Toward 90% Goal
Quarterly averages — goal line at 90%
Incident Trend Across Both Quarters
ES/QRTP Monthly Incident Count (Jul–Dec 2025)
Notable October spike followed by downward trend
Staff Turnover Summary
Hires vs. Departures by Quarter
Q1 had high activity; Q2 departures driven by government shutdown layoffs
OCYFS PQI Dashboard · FY 2025–26 · Data sourced from Q1 (Jul–Sep 2025) and Q2 (Oct–Dec 2025) Quarterly PQI Reports