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Ouachita Children, Youth, and Family Services

PQI Dashboard · FY 2025–26

Key Metrics — Q1
Peak Clients (Aug)
83
All programs combined
Incident Reports
16
ES/QRTP · 2 Jul · 6 Aug · 8 Sep
Surveys Completed
31
ES/QRTP program
DV Hotline Calls
59
July–September
Orders of Protection
32
DV court advocacy
New Staff Hired
11
10 departures
Clients Served by Program — Q1
Monthly Client Volume
All programs · July–September 2025
Program Distribution
Total clients across Q1
Incidents & Safety — Q1
Incident Reports by Month
ES/QRTP · trending upward through quarter
Incident Types — Q1
All 16 ES/QRTP incidents by category
Client Satisfaction — Q1 (Goal: 90%)
ES/QRTP · 31 surveys
Staff (friendly, respectful)70%
Services (helpful)80%
Outcomes (improvement)40%
Facilities (homelike)80%
⬆ Goal: 90% across all areas
RHY · 4 surveys
Staff professionalism85%
Services helpful100%
✓ Strong satisfaction
ACT2 · 4 surveys
Would attend again100%
✓ Perfect score
Grants & Accomplishments — Q1
COA Re-accreditation ✓
Successfully demonstrated compliance and achieved re-accreditation following a corrective action plan addressing PQI surveys, documentation gaps, and safety drill compliance.
RHY Basic Center Program Awarded
Secured Runaway & Homeless Youth BCP grant for the upcoming year, supporting blended Emergency Shelter services for youth ages 12–17.
NSLP Contract Awarded
National School Lunch Program contract awarded; implementation began July 2025 ensuring continued USDA-compliant meal services.
VOCA Grant Reduced
Awarded $152,469 vs. $250,000 requested — a $97,531 shortfall. Contract unsigned; budget under revision. Program adjustments expected.
SSO-CE Grant Transfer Pending
Transfer from United Way awaiting SAMS registration update before HUD authorization can proceed.
Home-ARP De-obligated
Remaining funds de-obligated due to underperformance and delayed reimbursements. Grant no longer part of OCYFS portfolio.
Staff Activity — Q1

11 New Hires by Role

  • Youth Advocate (YA)×7
  • Kitchen Manager×1
  • DV Shelter Manager×1
  • QRTP Therapist×1
  • Maintenance×1

10 Departures by Role

  • Youth Advocate (YA)6 — Resigned/Term.
  • DV Advocate1 — Terminated
  • Clinical Therapist1 — Resigned
  • Kitchen Assistant1 — Resigned
  • Shelter Manager1 — Terminated
Key Metrics — Q2
Peak Clients (Oct)
104
All programs combined
Incident Reports
23
ES/QRTP · 14 Oct · 5 Nov · 4 Dec
Surveys Completed
39
ES/QRTP program
DV Hotline Calls
60
October–December
Orders of Protection
32
DV court advocacy
New Staff Hired
3
9 departures (incl. layoffs)
Clients Served by Program — Q2
Monthly Client Volume
All programs · October–December 2025
Program Distribution
Total clients across Q2
Incidents & Safety — Q2
Incident Reports by Month
ES/QRTP · October spike, steady decline
Incident Types — Q2
All 23 ES/QRTP incidents by category
Client Satisfaction — Q2 Quarterly Averages (Goal: 90%)
ES/QRTP · 39 surveys
Staff (friendly, respectful)76%
Services (helpful)83%
Outcomes (improvement)49%
Facilities (homelike)82%
⬆ Goal: 90% across all areas
RHY · 4 surveys
Staff professionalism100%
✓ Guardians consistently satisfied
ACT2 · 11 surveys
Would attend again100%
Felt less aloneHigh
✓ 11 surveys this quarter
Challenges & Key Events — Q2
Government Shutdown Impact
QRTP therapist temporarily laid off; Homeless Programs Director reduced to part-time. Both positions restored after shutdown ended.
Emerging Leaders Cohort — 3 Graduates
2025 cohort completed leadership training and group project. 2026 nominees in progress; sessions begin January 2026.
QRTP Positive Outcomes
One resident transitioned to higher care, two matched with mentors, clients engaged in adoption events and after-school activities.
SSO-CE Grant Transfer Still Pending
No change from Q1 — United Way must update SAMS registration before HUD can authorize the Coordinated Entry grant transfer.
AWOL Incidents Improved
7 AWOL incidents in October declined to 1 in November and 0 in December — strong improvement through the quarter.
DV Transitional Housing Stabilized
Operations relocated to DV Shelter; relationship with non-compliant landlord ended; all required safety inspections completed.
Staff Activity — Q2

3 New Hires by Role

  • Youth Advocate×3

9 Departures by Role

  • Youth Advocate4 — Layoff/Res./Term.
  • Kitchen Assistant1 — Terminated
  • Receptionist1 — Terminated
  • QBHP1 — Layoff
  • Custodian1 — Layoff
  • Community Support Specialist1 — Layoff
Q1 vs Q2 — Comparison
Incidents Q1
16
ES/QRTP only
Incidents Q2
23
+44% · AWOL spike in Oct
Staff Satisfaction
+6pp
70% → 76%
Services Satisfaction
+3pp
80% → 83%
Outcomes Satisfaction
+9pp
40% → 49% · Below goal
Surveys Q1 → Q2
+8
31 → 39
6-Month Client Volume Trend
All Programs — Monthly Clients Served (Jul–Dec 2025)
Key programs tracked across both quarters
Satisfaction Trend — Q1 vs Q2
ES/QRTP Client Satisfaction Progress Toward 90% Goal
Quarterly averages across four dimensions
Incident Trend — Jul–Dec 2025
ES/QRTP Monthly Incident Count
Notable October spike followed by strong recovery
Staff Turnover Summary
Hires vs. Departures by Quarter
Q2 departures heavily influenced by government shutdown layoffs
OCYFS PQI Dashboard · FY 2025–26 · Data from Q1 (Jul–Sep 2025) and Q2 (Oct–Dec 2025) Quarterly PQI Reports